Refund policy
At Bokdia, we want our customers to have a clear and straightforward return experience. Please review the policy below before requesting a return.
30-Day Return Policy
We accept return requests within 30 days of delivery.
To be eligible for a return, the item must be:
- In the same condition in which it was received
- Unused and undamaged
- In its original packaging
- Returned with all included accessories, manuals, and components
Proof of purchase may be required.
How to Request a Return
To request a return, please contact us at:
Email: support@bokdia.com
Phone: +1 531-304-8195
Please include your order number and the reason for the return.
Do not send a product back before contacting us and receiving return instructions.
Return Shipping
For approved returns, Bokdia provides a free return shipping label.
Customers should use the return label and instructions provided by our support team.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at support@bokdia.com.
Please provide your order number and, when appropriate, photos showing the issue so we can review the request and provide the appropriate solution.
Refunds
Once the returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Refund processing may take up to 7 business days after the returned item has been inspected.
Your bank or payment provider may require additional time to post the refund to your account.
Exchanges
If you would like a different product, please contact us at support@bokdia.com. Depending on the situation, we may ask you to return the original item and place a new order.
Return Address
Approved returns may be directed to:
Bokdia
1421 Homestead Ct
Irving, Texas 75061
United States
Please contact us before shipping any return so that we can provide the correct return instructions and return label.
Contact Us
For questions about returns or refunds, contact:
Bokdia
Email: support@bokdia.com
Phone: +1 531-304-8195
Address: 1421 Homestead Ct, Irving, Texas 75061, United States